Delivery & Returns

You can take advantage of our Standard delivery service.

Smaller orders are sent first class with Royal Mail, whilst larger orders are despatched with courier. Both methods are on a signed for service to ensure safe delivery of your goods.

We offer Free Delivery with orders over £50.00

If your order is urgent we offer a Next Working Day UK Mainland delivery service for orders placed by 1pm. Your goods will be sent via courier service.

Next Day UK mainland delivery is a single charge of £9.99.

Our delivery time to Mainland Europe is between 5-7 working days.

Delivery outside of Europe will depend on destination and will be quoted after order is placed. If you have any queries regarding international carriage, please contact us or email us directly at enquiries@thewaxhouse.co.uk

You can return any unused product ordered up to 7 working days commencing from the day after receipt of the products, by contacting us in writing within the 7 working day period and we will refund any payment that you have already made upon receipt of the returned item within 28 days in its original packaging and condition. We request that any such cancelled products are returned to us within 14 working days of the date of cancellation.

If you return products by post, please ensure you package and label them properly so that they are not lost or damaged in transit. We recommend that you retain some proof of postage in the event that the products go missing, as products remain your responsibility and property until we receive them.

We hope you love our products, but if you find you are unhappy with your order, please contact us in the first instance on 07712 601633 if you have any complaints, so that we can try to rectify the matter to your satisfaction.